Resolving Complaints is a Priority

Compliments and complaints

We appreciate hearing from our customers. It steers us towards providing the best products and services we can, while also giving us the opportunity to make your experiences with us better. Please use the link below to send us a complimentary message for outstanding service you’ve received from one of our staff or for suggestions on how we can improve, which will help to make everyone’s experiences with League Savings better. We believe that building a good customer experience does not happen by mistake, it happens by design.

Compliment procedure

Let us know about the outstanding service you received, including the name(s) of the staff you dealt with, so they will receive your recognition!

Complaint procedure

Our Commitment to Addressing Your Concerns

League Savings is committed to providing every client with the best possible level of service. Despite this, from time to time, something may go wrong. A misunderstanding may occur, or you may feel unjustly treated by us in some way. Our commitment to you is that we will address complaints quickly, courteously, and fairly. Within 56 business days or less, a written response will be issued to you, or if we are unable to resolve the complaint to your satisfaction, we will provide you with further alternatives to pursue your concern. Our complaints procedures are available in a written format and can be sent upon request.

Step 1: Begin with a League Savings employee

In most cases, your concern will be resolved quickly by providing us with the details. Talk to an employee of League Savings. If they can’t resolve the problem to your satisfaction within 5 business days, they will refer your complaint to a supervisor, manager, or director.

Step 2: Continue with a League Savings Supervisor, Manager or Director

A supervisor, manager or director of League Savings will review and respond to your complaint within 20 business days in writing.

Mail:
League Savings and Mortgage Company Halifax NS B3K 2R7

E-mail: lsmhalifax@aclsm.ca

Fax: (902) 454-3116

Step 3: League Savings Ombudsperson

If you are not satisfied with the results to resolve your complaint, you may then contact the League Savings Ombudsperson. The League Savings Ombudsperson is dedicated to resolving disputes fairly and professionally. The LSM staff member you’ve been dealing with, will provide you with a form to be completed which will provide the ombudsperson with the information they require to review the complaint. Providing legal action has not been taken on the matter, the complaint will be reviewed in an impartial and objective manner. You will receive a decision within 56 days.

Mail:
League Savings Ombudsperson
6074 Lady Hammond Road, Halifax NS B3K 2R7
E-mail: ombudsperson@aclsm.ca
Fax: (902) 454-3116

Step 4: Still Not Satisfied?

If you are not satisfied with the results of the League Savings Ombudsperson’s effort to resolve your complaint, you may then contact Ombudsperson for Banking Services and Investments. This office is independent from League Savings, and its purpose is to review your personal and business complaints where you are not satisfied with the resolution proposed by the League Savings Ombudsperson.

Mail:
Ombudsperson for Banking and Services and Investments
20 Queen Street West, Suite 2400, PO Box 8, Toronto, ON M5H 3R3
E-mail: ombudsman@obsi.ca
Toll Free Telephone: 1-888-451-4519
Toll Free Fax: 1-888-422-2865

Contact the Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions, such as League Savings, to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers.

Mail:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building, 427 Laurier Avenue West, Ottawa ON K1R 1B9
Telephone: 1-866-461-3222
Website: www.fcac.gc.ca

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Annual Reports on Complaints

 

  • Coming Soon