Resolving Complaints is a Priority
Our Commitment to Addressing Your Concerns
League Savings is committed to providing every client with the best possible level of service. Despite this, from time to time, something may go wrong. A misunderstanding may occur, or you may feel unjustly treated by us in some way. Our commitment to you is that we will address complaints quickly, courteously and fairly. Within 45 days or less, a written response will be issued to you, or if we are unable to resolve the complaint to your satisfaction, we will provide you with further alternatives to pursue your concern. Our complaints procedures are available in a written format and can be sent upon request.
Step 1: Begin with your Manager
In most cases, your concern will be resolved quickly, simply by telling us the details and discussing it with us. Talk to an employee or the manager of League Savings. If they can’t resolve the problem to your satisfaction, they will immediately refer you to a more senior company officer that will make every effort to resolve the issue at their level.
Step 2: Contact a League Savings and Mortgage Director
Step 3: League Savings Ombudsman
Step 4: Still Not Satisfied?
Ombudsman for Banking and Services and Investments
20 Queen Street West, Suite 2400, PO Box 8, Toronto, ON M5H 3R3
Toll Free Telephone: 1-888-461-3222
Toll Free Fax: 1-888-422-2865
Contact the Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions, such as League Savings, to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers.